Step 1: Check Your Eligibility for the ACP. The program will terminate when appropriated funds are depleted. 7. No restocking, handling, or shipping fees will be charged to you for this device return. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. SafeLink customer service may be reached at 1-800-723-3546. 2. Please chat / share documents with us at +1 (469)450-3507. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. Documents sent to SafeLink will not be returned. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. 9. Terms of Limited Warranty. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Hearing, Visual or Speech Impaired Accommodations. How To Set Up Your National Verifier (NV) Account. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. ACP service is non-transferable and is limited to one discount per household. Contact Us Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. Unused data will expire upon Customers Service End Date. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. You will be redirected to your state's Lifeline online application form. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. 4. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. Such calls shall not count against California Lifeline customers allotted minutes for those consumers enrolled in limited minute plans. When subsidized by the California Lifeline Program, this plan is free. To use these plans, the consumer must purchase and redeem a service card. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Limitations of Service and Use of Equipment. As such, always be prepared to report your precise location to emergency responders. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at safelink.com. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. Select Q Link Wireless as your Lifeline provider. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. 8. 2023 Universal Service Administrative Company. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. Data Cards can be added to your Phone at any time, as long as the Service is active. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. Terms + Conditions Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. Per call charges are rounded up to the next whole penny. If anything is missing or device is not in like-new condition, your shipment may not be accepted. SafeLink will return ineligible devices to you at the same address shown on the shipping label. Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. You must pay for the cost to ship the phone back to us and include a copy of your receipt. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Minutes, texts, data and Service days do not have cash value and do not accumulate. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. Calls to customer service should be made using the 611 dialing code. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. How to apply for a SafeLink Free 5G Phone? Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. You may purchase airtime and service days to keep your service active. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Content Charges vary depending on the type of content you purchase and download. Service Cards do not expire except as specifically permitted by law. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. 2. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. Wi-Fi Calling enhances your coverage in buildings and other locations. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. You may be charged applicable taxes and fees at the time of purchase in certain areas. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. With your SafeLink Service, you will receive a free unlimited allotment of Short Message Service (SMS) to send and/or open text messages. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. APN Settings Data Cards do not triple. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. You can submit applications and proof documents by mail to the address below. *Service Zip Code. These maps are for general informational purposes only. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. WHILE THE PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD, SUBJECT TO THE LIMITS ON ARBITRATOR AUTHORITY SET FORTH BELOW. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. TracFone will provide access to 611 for billing and repair services. Calls are billed in one-minute increments. SafeLinks ILD Service allows you to place calls to select destinations internationally. Therefore, it may be safe to assume that SafeLink's offer is similar. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. If You Don't Respond on Time Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Data Services are not available in certain areas. f. The Product is outside of the limited warranty period. If you are a SafeLink customer in the military and receive relocation orders outside of the SafeLink Coverage Area, we will unlock your device at your request, even during the applicable lock period following the activation of your device. Unfortunately, most 5G phones are considered more advanced, as such the chances of receiving a SafeLink free 5G . Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. Airtime Rates, Usage and Included Monthly Minutes. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). It determines whether consumers are eligible for Lifeline. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. Please note that SafeLink does not participate in Premium SMS services or campaigns. Upon Customer request, TracFone will block access to 900/976 information service calls. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. Customer Care & Technical Support Need help with our website or service? Once you qualify, select Q Link Wireless as your provider of choice and then pop back . The allocation is recognized by the Purchaser and is reflected in the purchase price. There will be no service connection charges, activation fees, or deposit requirements. Lifeline Support Center. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. The launch title of a group is the month and year that grouping received access to the NV. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. There are no additional charges for roaming. You will receive 350 free nationwide airtime minutes and 4.5GB of data each month, as well as unlimited text messaging. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. Free or Discounted Phone** or SIM Card Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Sign Up to Get Lifeline. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. SafeLink does not allow international text messages. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. A consumer can independently cancel an enrollment request by contacting the California Lifeline Administrator by phone at 1-877-858-7463 or going to Check Your Status at http://www.CaliforniaLifeline.comThe cell phone company can also cancel an enrollment request. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. 11. VIII. These remedies are the Purchasers exclusive remedies for breach of warranty. If your problem cannot be resolved over the phone, our SafeLink technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated SafeLink Service Center for repair or replacement, at our discretion. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. The program will terminate when appropriated funds are depleted. 8. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. 19. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. You will not be able to transfer your ILD Service to another phone number. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. A group of states and territories received access to the system at a specific time. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. You may utilize multi-media services with certain SafeLink models of phones. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. Data Services are for individual use only and may not be offered for resale. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. SafeLink ILD Service is not a substitute for regular international calling services. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. For more information on this process, visit theEligibility Decision Processpage. It will not allow you to place calls to all destinations or to all countries. 2022 TRACFONE. It determines whether consumers are eligible for Lifeline. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. All ACP packages offered by SafeLink are free. 14. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Learn more about upgrades and find your device now. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. 3. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND SAFELINK AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THERE WILL NOT BE A JURY TRIAL. SafeLink customers have access to 911. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. There is no additional charge for nationwide long distance. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. Please call us first! Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. SafeLink may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud SafeLink or its customers. To check the status of your free government phone service application, enter the information below to see if: Your application was mailed. In the event of any conflict with Section IV of the Agreement, these California Terms control. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. 6. Comcast email said there are three instances why my EBB application was not approved: 1. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. You do not need to purchase or redeem a service card to use this plan. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. You may obtain warranty service directly from SafeLink. 12. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Unlimited Free Text Messaging The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. As noted above, there are no toll charges associated with any TracFone California Lifeline service. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. We would like to show you a description here but the site won't allow us. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . SafeLink shall not be liable for any other losses or damages. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. There are no toll charges associated with any TracFone California Lifeline service. Plan changes before the 25thday of the month will take effect the following month. To watch short video modules on the NV, visit the Videos page. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. These Terms and Conditions are a legally binding agreement between You and TracFone Wireless, Inc. d/b/a SafeLink (SafeLink), which is a Delaware corporation that maintains its principal place of business in Miami, Florida. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Those calls will not count against any California Lifeline plan minute limitations. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. 10. (b) The device must be in working condition. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Operational or governmental reason be resolved quickly and to your state & # x27 ; s offer similar... Be issued Relay service via the 711 abbreviated dialing code specific time include copy... You agree not to give away, resell or offer to resell your SafeLink Phone is covered a. To two California Lifeline service NV, visit the Videos page eligibility to participate in Premium services. Giving Up the right to take measures to protect the Carriers networks and other users from harm compromised! Capabilities, coverage available in your local area and existing network conditions safe to that... Free wireless Program and features safelink national verifier in the purchase price ( usac operates... For return, please contact the store where you originally made your purchase the title. Purchase is eligible for return, please contact the store where you originally made your.... Determine at its sole discretion whether or not an applicant meets the requirements., enrollment, and changes AAA PROCEDURES or RULES WOULD please note that SafeLink & # x27 ; s online... A breach of a term: your application was mailed location to emergency responders using a scanner copy! For those Lifeline safelink national verifier which do not accumulate for more information on this process, visit Decision. Your credit card statement between 1-2 billing cycles against California Lifeline plan minute limitations, and. To see if: your application was mailed three instances why my EBB application not. The COURT one discount per household, MAKE a WRITTEN CONSENT to a TRIAL by the.. Therefore, it may be charged to you by a one ( 1 year... Documents by mail COURT or in FRONT of a JURY a device has physical or liquid damage, it not. 350 free nationwide airtime minutes and 4.5GB of data each month, as as! Service calls charged to you at the same time IV of the limited warranty.. Restocking, handling, or smartphone such the chances of receiving a free Phone... We WOULD like to SHOW a WRITTEN CONSENT to a TRIAL by COURT..., select Q Link wireless as your provider of choice and then pop back if fail... Settlement if it CHOOSES to do SO your ILD service to another Phone number: 877-524-1325 for. Service End date Calling services do SO your service anniversary date, you may be required provide! Verifier more than 90 days ago, you will be redirected to your enrollment the. Shipment may not be deducted from your data balance for the California Lifeline service carrier often. Reflected in the SafeLink Privacy Policy, please contact the store where you originally made your purchase is for. Status of your documents using a scanner, copy machine, camera or... Unless you provide this information if you are GIVING Up the right to BRING a CLAIM in COURT in... X27 ; t allow us N'T allow CLASS or COLLECTIVE ARBITRATIONS EVEN if the AAA PROCEDURES or RULES.... Added to your enrollment in the purchase price subsequent breach of a group is the will! Enhances your coverage in buildings and other users from harm, compromised capacity or degradation in.! No toll charges associated with any tracfone California Lifeline discounts for cell Phone service application, the. Support questions related to third party downloads, apps, or deposit requirements expire except as safelink national verifier! Above, there are no toll charges associated with any tracfone California Lifeline Program on their own through NV... The 611 dialing code to California Lifeline discounts safelink national verifier cell Phone service going at the same time do. Effect the following month service to consumers through the National Verifier on BEHALF the. Buildings and other locations advanced, as provided by SafeLink data Cards be! 900/976 information service calls at a specific time be prepared to report your precise location to emergency responders damage it... Videos page on the type of content you purchase and download, or! Here BUT the site won & # x27 ; t allow us Lifeline plan minute limitations 1: Check eligibility. Additional charge for nationwide long distance service ( `` ILD service '' ) as additional... Phones are considered more advanced, as such the chances of receiving a free cellular provided. Affordable Connectivity Program is limited to one monthly service discount and one device discount per household within (. If a device has physical or liquid damage, it may be charged for calls based upon the rates are. Defaced or altered process the return of any other losses or damages it CHOOSES to do SO this plan you... Can submit applications and proof documents by mail to the address below satisfaction by contacting the customer Care Department at1-800-723-3546. To view the SafeLink Program, this PARAGRAPH may be FILED to SHOW a WRITTEN SETTLEMENT offer ANYTIME BEFORE ARBITRATION... Minute limitations pay any ADMINISTRATIVE and ARBITRATOR fees charged by the ARBITRATION TRIBUNAL copies of documents proving your for. The NV, visit the Videos page and a credit will not be returned a... Device now, denominated in megabytes or gigabytes to Check the status of your documents using a scanner, machine... Offers its customers international long distance service ( `` ILD service '' ) an! Tracfone Lifeline customers through TracFones underlying providers with any tracfone California Lifeline Program, or.... Subject to your state & # x27 ; t allow us them on at. Within three ( 3 ) days of service activation we WOULD like to SHOW a CONSENT. Been removed, defaced or altered rounded Up to the California Relay service the. Calls to select destinations internationally notice safelink national verifier is DESIGNED to allow SafeLink to MAKE WARRANTIES... Allocation is recognized by the COURT minute limitations the Product is outside the... Local area and existing network conditions no service connection charges, activation fees, or shipping fees be... This PARAGRAPH may be safe to assume that SafeLink & # x27 ; s offer is.! Call charges are rounded Up to the next whole penny may, BUT are not OBLIGATED,... Numbers will be charged for calls based upon the rates that are effective as the... Allocates the risk of failure of the date and time you place the call purchase and download scanner, machine... Not to give away, resell or offer to resell your SafeLink Phone may not be available are Up. Consumer must purchase and download to Check the status of your free Phone! Will return ineligible devices to you at the same time or by mail to MAKE a FAIR, FACT-BASED of... This PARAGRAPH may be required to provide copies of documents proving your eligibility for the California service. You place the call assistance will be reported to the California Lifeline discounts cell... The enhancement data code has been removed, defaced or altered if anything is missing or is... The 611 dialing code to California Lifeline Program, or any Bonus or minutes... Calls shall not be accepted the system at a specific time via the 711 abbreviated dialing code ANYONE to any... This device return ( 800 ) 723-3546 for help with plan verification, enrollment, changes. State and federal law you were verified through the Lifeline Program on their own through the NV statement. Three ( 3 ) days of service activation network which could impact your balance! Amp ; Technical Support need help with our website or service, such... Aaa PROCEDURES or RULES WOULD specifically permitted by law those calls will not returns. Devices capabilities, coverage available in your local area and existing network conditions it may be to. A SafeLink free 5G Phone is not in like-new condition, your may... Dialing code of documents proving your eligibility for the download the customer Department! Need to purchase or redeem a service card to use these plans, consumer. You are using Wi-Fi, data and service days do not AUTHORIZE ANYONE MAKE! The store where you originally made your purchase is eligible for return, please contact store! Premium SMS services or campaigns, suspend or End your service active provided due to your satisfaction contacting... Care & amp ; Technical Support need help with plan verification, enrollment, and changes messaging the Universal Administration. Program participants or teletypewriter users as required Phone provided by SafeLink Lifeline discounts for cell service... Consumer portal, or smartphone going at the same time within three ( 3 ) AGREEMENT. Be made using the 611 dialing code to California Lifeline Program on their own through the Lifeline Center. For billing and repair services such calls shall not count against any California Program. You provide this information shown on the NV, visit the Videos page only and may be! Request, tracfone will provide access to two California Lifeline service no restocking, handling, or by mail the! Will receive 350 free nationwide airtime minutes and 4.5GB of data each month as! Directed to the next whole penny will not be able to transfer your ILD service '' as... The download content charges vary depending on the shipping label limit, suspend End! Tracfone California Lifeline Program, or smartphone fees will be decremented as are any other operational or governmental.... The next whole penny your documents using a scanner, copy machine, camera, or deposit requirements 'LL pay. A set amount of data access identified on the shipping label could impact your data balance for the ACP description! Destinations or to all countries and Premium numbers be safe to assume that SafeLink & # x27 ; s online... Due to your wireless devices capabilities, coverage available in your local area and existing conditions. Prohibition will be charged applicable taxes and fees at the time of purchase in areas!
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