By Jonathan Maze on Nov. 06, 2021 HACER Scholarships for Hispanic Students, Do Not Sell or Share My Personal Information. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. To me, there is nothing further from the truth than that. He has participated in McDonalds Hamburger University curriculum, as well as continuing education opportunities in data and technology. Chris Kempczinski Leadership Style. Most recently, Ian served as President, International, overseeing International Operated Markets (IOM) all wholly-owned markets outside of the U.S. and International Developmental Licensed (IDL) markets the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. The things you just referenced there are about us getting more aggressive, getting more out of our investment and then embracing our role in culture. Have events or experiences of the last year in any way altered or broadened your perspective on leadership? While at Boeing, Bethany led global expansion of Boeing Learning portfolio including two global learning campuses (UK, Singapore), increased local offerings and reach 3x, launched Boeing Learning Ambassador network of 100+ non-HR leaders in all non-US regions. An award-winning team of journalists, designers, and videographers who tell brand stories through Fast Company's distinctive lens, The future of innovation and technology in government for the greater good, Fast Company's annual ranking of businesses that are making an outsize impact, Leaders who are shaping the future of business in creative ways, New workplaces, new food sources, new medicine--even an entirely new economic system, News broke last night that stunned the fast-food world. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. Amys educational background includes a BA in Government and International Studies from the University of Notre Dame, a law degree from The John Marshall Law School, and an Executive MBA from Northwestern Universitys Kellogg School. From 2015 to 2019, Manu served as Managing Director in the Netherlands, during which the region generated significant growth in sales, guest counts, Operating Income and Owner Operator Cash Flow. Weve seen our customer service scores go up across the globe. Postpandemic, I dont think dine-in will come back to where it was. Just hours after McDonald's had released what Kempczinski, 51, called possibly the "worst" quarterly results in the history of the companysales dropped 24% the CEO joined TIME for a video. Post earning a Bachelor of Science degree in Logistics and Distribution from Western Illinois University in Macomb, IL, Marion held distribution roles in sales and operations. Brian is committed to building upon McDonalds accelerated growth through technology investments that will deliver the best experience for both customers and employees. "The typical person who is a golfer would have about a 1-in-15,000 chance in making a hole-in-one on a particular hole," Victor Matheson, professor of | 12 comments on LinkedIn In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Emilee has also served as Vice President, People Strategy with responsibility for People Data & Insights, Strategic Planning & PMO, Enterprise Change Management, Communication, and People Technology Alignment. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. Now, we actually have to create some advantage there. According to Forbes magazine, his total net worth equates to a whopping figure of $2.8 Billion dollars as of March 2013 (Fontevecchia, 2013). One of our values is that we open our doors to everyone. As Chief Communications Officer at McDonalds, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. Yet by the fourth quarter of 2020, the companys global systemwide salesat $25.8 billionhad fully recovered to its 2019 fourth-quarter sales. Catherine lives in Illinois with her husband Brian Giffin and their four children. chris kempczinski leadership style +1 (760) 205-9936. She lives in Chicago with her husband and three children. Marion began her career with the McDonalds system in 1986 at HAVI where she managed transportation and logistics, environmental affairs, packaging R&D and procurement supporting McDonalds. Customers want to see that the McDonalds they visit locally matches how we act globally. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. During their undergraduate days at Duke, Mr. Kempczinski made no secret of admiring Coach K, aka Mike Krzyzewski, whose teams have won five national titles. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. Vice President, Chief Sustainability Officer. Bethany leads Hamburger University across 8 global locations, providing experiential and virtual learning to upskill restaurant management and crew members. Prior to, at Kellogg, Brian established the companys global Digital Marketing foundation, which allowed Kellogg to build relationships with consumers in a targeted and personalized way, including the creation of its loyalty program Kellogg Family Rewards. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. When you eat as much McDonalds as I do, you think in day parts. In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Working alongside our talented team, our Board, our franchisees and suppliers, I am committed to upholding our rich heritage of serving our customers and driving value for our shareholders and other stakeholders. Morgan earned her MBA from Harvard Business School and her bachelors degree from Dartmouth College. Manu Steijaert We did recognize three or four years ago that delivery was going to be a huge opportunity for us. Passionate about people, Paul has overseen moves on both pay and contracts for restaurant teams, and actively championed a focus on Diversity, Equity and Inclusion, striving to create a truly inclusive culture throughout the business. The more delivery locations you have, and each of our restaurants is a delivery location, the better you can make that experience. https://www.conference-board.org/events/CED-Distinguished-Leadership-Awards-DinnerOn leading during COVID-19: "as you would imagine, in a system like ours, . Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. Project leader and consultant Keeping McDonalds relevant: An interview with CEO Chris Kempczinski. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retails Future 2022 who will be celebrated at the NRF Foundation Honors. Executive vice president, growth initiatives Do Not Sell or Share My Personal Information. Diversity, Equity and Inclusion at Brunswick Group. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. In this role she was accountable for all external reporting and SEC compliance, accounting technical guidance and accounting policies. I dont think we did enough to embrace how we are a part of culture. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. Mark graduated magna cum laude from The College of William & Mary with a bachelors degree in International Studies. The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant. Chris Kempczinski: Yes, a couple of things come to mind. What are your plans in each of those areas? He earned a bachelors degree with honors from Brown University and lives in Chicago, IL, with his wife, son and daughter. They like to show me the latest thing that theyve got on the menu and Ill go with that. Chris Kempczinski: I admire how Amazon constantly talks about Day 1; I think thats a great orientation and mindset for us to have at McDonalds. Ive never forgotten that. It all connects to what you stand for as a company. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. The global technology organization powers the industry-leading capabilitiesfrom restaurant and digital technologies to business infrastructure and cybersecurity. 65 years in business serving 65 million people a day (give or take). McKinsey: Are there companies or thinkers that you look to for inspiration? In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Executive Vice President and Chief Customer Officer. Senior Vice President and Chief People Officer, IOM. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. But the flip side is that theres also greater authenticity. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. In that same press release, McDonalds announced the companys new CEO was taking the reins immediately. That also opens up a whole bunch of other opportunities for us. Emilee has held a variety of leadership roles since joining McDonalds in April 2018, leading critical work to solidify our people-first culture - including redefining our Values and aligning them with our Accelerating the Arches strategy, establishing Global Brand Standards, driving essential modernization efforts, and shaping our Diversity, Equity & Inclusion strategy. Early on, there was a lot of trepidation: Well, we dont want to be seen as somehow capitalizing on the pandemic. But our communities wanted to understand how companies like McDonalds were supporting them, and our purpose of feeding and fostering communities was so aligned with the need of the moment. When I came to McDonalds, that was probably one of the biggest risks for me. Please try again later. It was a great reminder about the embedded cost of complexity in our P&L. She has also been recognized with Adweeks most prestigious honor, Brand Genius, and she was named Advertising Woman of the Year by the Chicago Advertising Federation. 2017 - 2022McDonald's. I needed to learn and I needed to listen quite a bit. Regardless of the delivery channel deployed, though, we always focus on our customers experiences because customer satisfaction is critical to us. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. Its kind of amazing. Put simply, he is a leader who at his core "cares a lot." A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. If you have the golden arches outside your door, youre serving the core menu. Greg Kelly, a senior partner in McKinseys Atlanta office, conducted this interview. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. Weve seen our productivity and our restaurant-level margins improve. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. I focused on being a good listener to understand how people were feeling and what we could do to support them. Touring the world with friends one mile and pub at a time; is heavenly gondola open today. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. McKinsey_Website_Accessibility@mckinsey.com. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system. Catherine was McDonalds Chief Accounting Officer from October 2016 to 2021. When I started my career, 30 years ago, marketing was typically well develop a campaign and run it for a full year, then well think about it again in a year. But now were in an always-on marketing environment, driven largely by social media. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. I had spent most of my career in packaged goods, so I had to learn a new industry. The onion flavor gets sort of seared into the beef. He said he hoped to speak with the victims' parents. Prior to that she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. By Jonathan Maze on Nov. 07, 2019 Photograph courtesy of McDonald's Corp. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? Ian previously served as Vice President and Chief Financial Officer for Asia-Pacific, Middle East and Africa, and as the Regional Vice President of Europes East Division. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. This is who we are. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. What are your values? We think we have an obligation to speak out on those topics. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. During his tenure, he oversaw the rapid deployment ofMcDeliverynationwide, as well as launching high-potential platforms including McCaf and a highly innovative program of restaurant development in market. What I found over time was that it was an incredibly generous organization. Previously, Marion served as Senior Vice President and Chief Supply Chain Officer, North America, where she was responsible for executing the strategic direction of McDonalds Supply Chain, including the oversight of nearly $14 billion in food and beverage, equipment, packaging and premiums, and distribution for more than 15,000 restaurants across the U.S. and Canada. As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. He also reimagined the Foundations global strategy towards advancing a more sustainable food system through new partnerships and investments to alleviate hunger, provide access to safe water, and drive economic empowerment. Home; Categories. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. j=d.createElement(s),dl=l!='dataLayer'? I dont have all the answers, and if I pretended I did have all the answers, people wouldnt believe me. Chris Kempczinski: Prior to 2017, delivery was a $1 billion business for us, largely in Asia. Prior to becoming CEO, Chris served as President of McDonald's USA, leading the business operations of approximately 14,000 McDonald's restaurants throughout the United States. I think for us, to be honest, we just had to catch up. My view is that in this day and age, you have no choiceif you want to control the message, you will be an inauthentic brand and you wont have any resonance. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. He shares how he has built his career over 30 years, reflects on key decisions amid the pandemic and more. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. There are people who have been at McDonalds their entire career, who maybe started working in our restaurants who are now in some of the most senior positions in the company or who are franchisees running large patches of restaurant. Senior Vice President, Corporate Controller. Going forward, we expect that many delivery orders will be placed on our own MyMcDonalds platform, providing us with important data to understand our customers preferences and cravings. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. From here, he moved to roles of increasing scope and responsibility, before assuming the role of Managing Director for the Belgium market in 2001, and Managing Director for the Netherlands in 2005. In 2010, Jill became the Managing Director for our UK business and President, Northern Europe, sustaining strong performance across all metrics of our company, including a strengthened brand, a reinvigorated employee experience and double-digit sales growth, all while fostering successful franchisee performance and engagement. My first mentor at P&G was a guy who defined what it means to be honest and upfront. As President of IDL Markets, Jo is responsible for the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. (200003), Boston Consulting Group Chris Kempczinski McDonald's President and CEO Learn More In 2015, he stepped into the Chief Financial Officer role for McDonalds High Growth Markets. Regular chicken nugget or spicy?Ive always liked the regular. When Ray Kroc structured McDonalds as a franchise business, the founding idea was to have a franchisee who lives in the community and who is going to be way better at managing the restaurant than some corporate stiff, thousands of miles away. He builds great teams. Chris Kempczinski. Right now, if you look at where our franchisees are, I feel very good about their health. Full Bio Lori Esposito Murray President CED Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. Voice recognition could be one area to do that. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. We could have done a better job, earlier in the pandemic, to learn from each other across our system. As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonalds senior leaders to drive the brands most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries. Our purpose is to feed and foster communities, now more than ever. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. https://www.conference-board.org/events/CED-Distinguished-Leadership-Awards-DinnerFor more than a quarter century, the CED Distinguished Leadership Awards ha. Were looking to innovate and actually make sure that were doing it better than anybody else. Beyond our leadership platform, we have our five company values, one of which is inclusion. What are your values? We had too many instances where a country or market was almost making up the playbook as they went along, and its because we werent as good as we could have been in sharing best practices. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. Brunswick Partner Jayne Rosefield is Head of the firms Chicago office and Global Consumer Industries Practice. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system.. Within one year and one month of joining McDonalds, Kempczinski was promoted to president of McDonalds USA in October 2016. Theres the promise of potentially what youre going to learn but theres also the risk of starting all over. As you hear feedback, you need to pivot and respond appropriately. Amid all else thats going on, you recently launched a purpose to feed and foster communities? I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts. Response to Chris Hedges. In 2019, Desiree was named one of the most powerful women in corporate America by Black Enterprise Magazine, and in 2020, she was named as one of the top innovative General Counsels around the world by the Financial Times. Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeings business imperatives for 150K employees in 65 countries. What are we certain of? He is also on the Board of Directors for Paradigm for Parity; and on the Advisory Council for Diversity MBA. Bethany served as on-site executive with oversight and accountability for the Boeing Leadership Center (BLC) and campus. Working closely with Brunswicks Abu Dhabi and Dubai offices, the Riyadh team advises clients across sectors on areas including financial situations, corporate positioning and issues management. (201517), Kraft Heinz Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. Chris Kempczinski: This is the fun part of the jobto imagine the what ifs. I think about it this way: in the markets that we serve, about 80 percent of the population will go to a McDonalds at least once a year. Im a Filet-O-Fish-no-tartar-double-ketchup guy. Thats why in China, you find things like bubble tea, which has little tapioca droplets in it. Prior to that, he led the International Developmental Licensed Markets, where he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines, which continue to represent the majority of McDonalds new restaurant growth globally. So, for example, if you are a customer using the app, maybe you have a dedicated drive-thru lane. COVID-19 has raised the stakes for boards, argues Brunswicks Paddy McGuinness, former UK Deputy National Security Adviser. Ben Houchen and Simon Clarke back Boris Johnson to be Prime Minister. McDonalds is not responsible for the content provided by third-party sites. And I might with that get either a cup of coffee or a small Diet Coke. After a thorough investigation, the Board took decisive action, terminating Mr. Easterbrook and naming a new leader. Chris Kempczinski was enjoying a quiet moment at his home in Chicago last autumn when he received a call from Chair of the Board of McDonalds Corporation, Rick Hernandez. I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. And what are things that are best left to othersgovernments, other companies, or nonprofits? As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. Heidi began her career at McDonalds in April 2020. Subscribed to {PRACTICE_NAME} email alerts. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. No US state or city has been hit harder by COVID-19 than New Yorkwhich, as of June 21st, had seen 388,000 confirmed cases and nearly 31,000 deaths. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. Most recently, Manu led McDonalds International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . 2017 - 2022McDonald's. Its not about you. I am energized by this challenge and look forward to guiding McDonalds continued success. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. We have a responsibility not only to serve great food, but to make it responsibly and to enrich the communities in which we operate. He was responsible for 6,000 McDonalds restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. So, are there things we can do to speed up the Drive Thru? We make a significant investment each year in marketing. What dont we know? Kempczinski has an MBA from Harvard Business School. Senior Vice President, Chief Learning and Development Officer, Catherine Hoovel Corporate Senior Vice President, International Operated Markets, Emilee DeMartino What does that mean exactly and how will your customers see this come to life? Maybe there is a lane for our loyal customers that allows them to go through in a faster way. Corporate Senior Vice President, International Operated Markets. The circumstances were unusual. . (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. I did spend time up front providing a framework a list of five things to help guide those decisions: Were all in this together. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. When COVID-19 struck, the first thing that we wanted to do was put some immediate liquidity into the system. Our cash flow went down about $2 billion in 2020. I wouldnt be a Duke fan if I didnt take some lessons from Coach K. His ability to forge a sense of comradery among his players holds lessons for any leader. I didnt think that we had contemporized our approach to marketing. Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. Paul has been a key member of the McDonalds team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. But Im now a convert to the spicy. Ive taken different lessons from all the leaders Ive worked for and admired. Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. We had the worst quarter in the history of McDonalds in the second quarter of last year. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. We can make a difference around being there for communities in crisis, from Ronald McDonalds House Charities to natural disasters. So I wanted, right from the start, to emphasize and refresh the core values that define who we are as a company. Chris Kempczinski: We have many options, including multiple global delivery partners, local delivery companies, and self-delivery. Since joining McDonalds in 2012, Jenny has held a variety of roles related to restaurant and supply chain sustainability strategy and business integration. We expect to roll out our loyalty program, called MyMcDonalds Rewards, in the US later this year and in all our major markets over the next couple of years. In addition, Amy is licensed to practice law in Illinois. She also advises both the Board of Directors and CEO. Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden Prior to PepsiCo, Jon spent the majority of his career at Disney/ABC, traveling the world as the Executive Producer on some of the most influential news programs, including World News Tonight and This Week, winning numerous Emmy Awards for groundbreaking coverage. Yes. During his tenure as president of McDonald's U.S. footprint, Kempczinski oversaw the business operations of around 14,000 stores. I could never have anticipated how much those messages would resonate. Of Mr. Kempczinski, Mr. Kelly says, At college, we nicknamed him The Colonel given the similarity between his leadership qualities and those of Dukes legendary basketball coach. In the younger Mr. Kempczinski, Mr. Kelly also saw the tremendous energy and resilience that might have predicted his traveling the globe not only as a rising leader in business but as a serial runner of marathons far and wide. Steve was at the company for 20 years. She earned her juris doctor from Harvard Law School and her Bachelor of Arts in economics and political science from Wesleyan University. McKinsey: Thats interesting. AsChief Marketing Officer and CorporateVicePresident of International Operated Markets, John Alves leads the development and execution of marketing strategies for McDonalds sixlargest markets outside of theU.S.(China, UK, France, Germany, Canada and Australia). So dine-in will still be important, but I think takeaway channels, like delivery, drive-thru, and order ahead with curbside pickup, will stay elevated for the foreseeable future. Pop cultures a great way to do that; our campaigns featuring [rapper] Travis Scott and [singer] J Balvin have paid off in a big way. tagor villas ritz carlton, abama; daredevil main villains chris kempczinski leadership style. McKinsey: Youve had quite the baptism by fire. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Ensuring a consistent brand voice is core to his role, working to advance McDonalds business strategy, communicate the companys purpose and drive greater trust amongst stakeholders. You cant ever coast. Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. In a recent interview with McKinseys Greg Kelly, Kempczinski discussed his tenure so far and what the next normal might look like for McDonalds. All Rights Reserved. Where do we have credibility to speak and stand behind our values and commitments? When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. After a highly successful tenure, Jill spent seven years outside of McDonalds, building on her deep marketing experience and leading several consumer-focused businesses including Halfords, Marks & Spencer Clothing & Home and Costa Coffee. He lives in Chicago, IL, with his wife and two kids. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. She joined McDonalds from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. Are there particular mentors or heroes whose words or examples have helped guide you this past year? His team workshand in hand with these 48 developmental licensees (DL) whose collective footprint includes 11,265 restaurants around the world. She is passionate about accelerating growth through marketing with creative, future-led, consumer and data-driven insights. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. As Global Chief Marketing Officer, Morgan Flatley leads the development and execution of bold marketing strategies to create stronger customer connections around the world. McDonalds is not responsible for the content provided by third-party sites. Im hoping its going to stick around. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. I came in and I was very much the outsider. Breakfast? Chief Marketing Officer and Corporate Vice President, International Operated Markets. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. And I feel good about what weve done. I'm excited to share several leadership updates: . When you serve as many customers as we do, our customers are society. By the end of 2019, delivery sales were over $4 billion and we continued to see very strong growth in 2020. Chris has more than 25 years of experience working in premier global consumer companies. President and CEO In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. How do you think youve improved the companys marketing since you became CEO? After Kempczinski's comments ignited a political firestorm, McDonald's pledged $3.5 million to 40 neighborhood organizations. Its been helpful for us just to keep people in the loop, informed, focused forward. McDonald's new CEO Chris Kempczinski is reaching out to employees for feedback about the company. Kevin holds a Bachelor of Business Administration from the University of Michigan and a Master in Business Administration from the Kellogg School of Management at Northwestern University. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. And in many cases, it's that little bit of that odd juxtaposition that creates interest. With a loyalty program, do we welcome other people to ride on the same loyalty chassis? Never miss an insight. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. Vice President, Chief Sustainability Officer. As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. When you took on the role, quickly establishing values as a central theme of your leadership, was there a sense that McDonalds needed its values updated?I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. You know what a good Quarter Pounder should taste like. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. Heidi also previously served as Boeings Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft. Leadership McDonald's adjusts to its new leadership New CEO Chris Kempczinski and Chairman Enrique Hernandez held a town hall meeting with employees Wednesday while the new U.S. leader meets with franchisees. He also was an instructor and faculty administrator for the University of Phoenix for several years. In his previous role, John wasManaging Director of McDonald'sSpainfor two years, delivering aperiod ofexceptional results. He was appointed Vice President Finance of the UK business 2008. What are we uncertain about? Previously, Kevin served as McDonalds Chief Financial Officer for more than 7 years, overseeing accounting, internal audit, treasury, tax, global business services and investor relations functions. In both his work and personal life, Paul strongly believes in living by a lesson passed on from his Mum: Treat others the way you want to be treated yourself. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. It was a tough test for any new CEO. That was the direction that I gave to the system. Plenty of things. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. Reggie serves on the Executive Advisory Committee for the College of Business and Economics at North Carolina A&T State University; and serves as the Co-President for the Board of Directors for Camber Outdoors. The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant crew and customers, while providing financial support to franchisees to ensure they could focus on running their restaurants rather than worrying about what the future might hold.. But then you do have the flexibility locally to add items that you think appeal to local tastes. As part of the strategy launch, Mr. Kempczinski articulated a clear vision of where the company will make a greater impact in the world through its renewed purpose to feed and foster communities. In this role, Kevin identifies and focuses on areas where we can continue to evolve our Accelerating the Arches growth strategy long into the future, and provides active counsel as teams execute against the strategy. I hope so. Do you see your delivery model changing in the near future? But Im now a convert to the spicy. In this role, Morgan will lean into digital to continue elevating consumers love and trust for the McDonalds brand around the world. Speaking during the company's 2017 investor meeting, Kempczinski noted that customers were spending more money at renovated stores. He has been with McDonalds Corporation since 2015 and is in his second year as president and CEO. Bethany is a graduate of Indiana University of Pennsylvania (IUP) and Ithaca College, where she earned a Bachelor of Science degree in education and communications media and a Master of Science in corporate communications and instructional design. And were definitely doubling down on those. Im very proud of having put our values front and center. We strive to provide individuals with disabilities equal access to our website. Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. McKinsey: Looking back on your tenure so far, is there anything you wish youd done differently? My very first impression of Chris, and a belief I continue to hold today, is that he is a true values-based leader. John began his career with McDonalds in 2003 as Marketing Manager for Portugal. Imagine if we could engage with all of those customers, or even just the majority of those customers, on our app. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. Said Mr. Kempczinski in the companys recent Investor Update: People expect more from corporations todaya truth that has taken on additional resonance during a year in which climate change, social justice, diversity and inclusion have driven the public conversation . I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. She and her husband, Brian, reside in the Chicago area. Jon holds a Bachelor of Arts in Communication and Media Studies from Boston University. Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. That, for me, was incredibly gratifying. Prior to joining McDonalds, Emilee was Vice President of Change & Culture at CNA Financial Corporation, where she focused on advancing new go-to-market business strategies, organizational restructuring, implementing a new HRIS, leading the design and move of a new headquarters location, and establishing a new leadership model in line with the purpose and values. As President, McDonald's USA, Christopher Kempczinski's salary was $4,678,340 in 2018. Were putting ideas out there and getting consumer feedback all the timewere in constant iteration mode. I have a rotation of lunch items. Additionally, weve been able to expand the number of restaurants offering delivery to more than 30,000. She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. Of course, when its no longer a one-way communication, that comes with an added level of risk. Executive Vice President and President, International Operated Markets, John Alves Heidi holds a bachelor's degree from Oberlin College in political science and East Asian studies and earned a master's degree in human resources and industrial relations from the University of Minnesota. Were going to be transparent with people. So, credit to the team for getting on that one early. McDonald's CEO Chris Kempczinski is trying to change the company's culture after taking the reins in November. I think Nike does a great job of engaging customers and using pop culture to keep their brand relevant. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. In just four years, he had clearly made a mark. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? Marion was recognized by the National Diversity Council for being one of Illinois 2012 Most Powerful and Influential Women and has been recognized by Black Enterprise as one of the 50 most powerful women in corporate America, 2015, Most Powerful Women in Business, 2017, 300 Most Powerful Executives in Corporate America, 2018, one of the Most Powerful Woman in Corporate America in 2019, a 2019 CNN Risk Taker and a 2019 Chicago United Business Leader of Color. Not any of the other sauces; just straight-up ketchup. He has been the "heir apparent" to Easterbrook since joining the company. Amy joined McDonalds Corporation in 2011 where she leads McDonalds compliance strategy globally and is responsible for administering McDonalds compliance program, including anti-corruption initiatives, stakeholder engagement, due diligence and compliance investigations. You are leaving McDonalds to visit a site not hosted by McDonalds. He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). Every single day [we] were having to make a decision about the business, and we were doing it across 40,000 restaurants in 119 countries, with different regulations and things going on in each individual Market. Chris Kempczinski: Its true; we get asked to speak out on almost any topic. As the son of a former Belgian McDonalds Owner Operator, Manus first restaurant experience dates back to 1987, when he worked as a crew member at his parents restaurants. To manage that risk, though, you have to make sure your creative teams are nimble. Throughout his McDonalds career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners. Under Johns leadership, the marketing function is responsible for building equity in the brand, driving stronger connections with customersand elevating the companys brand valueand reputation. Instead, Mitchell and Bob Rupczynski were given newly-created senior VP roles. Neither Great Men nor Great Helmsmen. We can think about our business beyond just the four walls of McDonaldsand perhaps even beyond what is McDonalds brandedbecause we have scale and a platform that we, and even others in our industry, could use to deliver important and sustained value to our customers. Plus, investors will look "for Chris to set his own vision," said Hottovy. Kempczinski, previously the president of the fast-food giant's US business, has big shoes . You also have to acknowledge there are things that we dont know. When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. He also holds an MBA with honors from The University of Chicago. Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. I dont think we did enough to embrace how we are a part of culture, Mr. Amid all else thats going on, you recently launched a purpose to feed and foster communities? Maria Figueroa Kp, who leads Brunswicks office in the city, recounts what its been like leading from the epicenter of the pandemic. As Senior Executive Vice President of Strategic Initiatives, Kevin leads McDonalds Strategy team. In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. Finally, I went to Duke and Im a big Duke basketball fan. Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. When you serve as many customers as we do, our customers are society. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. Were building on our strong foundations to ensure we have long-term success. In a press release, McDonalds said Easterbrook, who had been CEO since 2015, violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee.. A big learning for me was realizing that there is no such thing as overcommunicating. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Ive always liked the regular. So what do you do? All Rights Reserved. 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I feel very good about their health in that same press release, was... Did have all the answers, and it significantly disrupts our business simple communications, media,. Career over 30 years, delivering aperiod ofexceptional results see that the McDonalds Executive team on all horrible... Boris Johnson to be honest and upfront finally, I feel very good about their health for. And supply chain sustainability Strategy and business integration years from now as it is.. His progression through the company has included responsibilities as Regional Financial Controller, Head of Strategy. Procter & Gamble to McDonalds, chris leads the millions of dedicated McFamily members who help create delicious feel-good. Never have anticipated how much those messages would resonate little bit of that odd juxtaposition that creates interest admired... How do you think appeal to local tastes expect to shift back to dine-in when COVID-19 subsides, previously President! Vice President, McDonald & # x27 ; parents customers that allows them go..., delivery was going to learn from each other across our system with an added level of.... At P & L to see very strong growth in 2020 on your tenure so far, is that also!
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