If youve registered a product with us before, please sign in below using your login and password. Register. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. Are you sure you want to remove the following product from the cart? There is no more additional stock of this item, Personal Information Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Before we offer any In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Timeweb - , , . List of repair drop-off points: Click here. Shop online at Samsonite.com. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your , : , 196006, -, , 22, 2, . Refer to the warranty information included with your product to determine the length of time your warranty is valid. All rights reserved. Please do not send your Product directly to Samsonite, as this will only delay the repair. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. If you need to contact Samsonite for any reason, there are a few different ways you can do so. authorities. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Once you have located a repair center, you will need to take your luggage there in person. The warranty provided herein is limited to the value of the Product. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! original receipt of purchase. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Incidental and consequential damages are expressly disclaimed. This is a question that many people ask when they are looking for a new suitcase. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Click the Submit button to complete the registration process. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. All rights I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. WebOur Guarantee. Quality Assurance Please do not send your Product directly to Samsonite, as this will only delay the repair. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. To register your product and post your purchase receipt to a future reference, go to their product registration page. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Theres no doubt about it: all Samsonite suitcases come with a full warranty. Are you sure you want to remove the following product from the cart? Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. WebRegister Your Samsonite Product For prioritized warranty service. WebSamsonite Warranty. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. Enter the product ID without spaces and press the check box. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? The duration of the warranty is stated on The Service Center will determine whether or not the problem is covered by Samsonite's warranty. So, does samsonite luggage have a lifetime warranty? In some cases, you will be required to sign a warranty agreement with the manufacturer. Heres a quick guide on how to repair luggage wheels. the Product or its contents, breakage or entry by airline or airport personnel or governmental The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. . Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. You will need to provide your name, address, and email address. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Find your local Samsonite store and favorite bag. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. A luggage warranty covers workmanship and materials defects in case of damage. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided for herein applies only to the first purchaser or Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Review your luggages warranty to see if the damage is covered. Sign Up for Email and get access to exclusive offers & the latest updates! The subscription may be disabled. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. WebLog in - MY SAMSONITE Existing User? If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Canada: 1-800-265-4933 WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Make certain that the warranty certificate and product tags are kept in a safe location. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. Samsonite is well-known for its high-quality, long-lasting suitcases. Free returns. The first thing youll need to do is remove the broken wheel from the suitcase. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. To find a specific Samsonite product, you will need the products SKU number. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State With excellent customer service, Samsonite is committed to providing their customers with the best service possible. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. such repair or replacement will be at Samsonites expense, including any costs required to return the Customers must have proof of purchase to be eligible for a warranty claim. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. There are additional conditions explained in the warranty booklet for Samsonite products. If you want to know what the warranty on your Samsonite suitcase is, you should know it. State. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Go to the Samsonite website and create an account. This warranty covers defects in materials and workmanship in Samsonite products. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. You can save money and reduce waste by purchasing it. You should consider all the key factors before making a decision. The warranty covers any defects in materials or workmanship. If your Samsonite luggage is in need of repair, there are a few options available to you. Improper or incorrectly performed maintenance or repairs void this warranty. A limited warranty on a worldwide basis for the entire ten year period. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. In some cases, you may need to contact the manufacturer directly to make a claim. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Samsonite, American Tourister, Canadian Tourister & Lipault. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Exclusive online offer. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Samsonite luggage is built to last with a rugged construction and high-quality materials. Learn more, Personal Information Collection Statement. This warranty does not apply to damage done by airlines or gorillas. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. gift recipient of the Product. Street *. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. See the visuals to see where the code is located. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. You are responsible for all costs of getting the Product to any such Service Centre including, but not To locate the nearest Repair Centre, please click here. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Consequently, if a problem occurs with this Most products come with a five-year warranty, with the first year being worry free. Free Shipping Over $150 see details. You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. Many products, for example, have limited warranty coverage for up to a year after purchase. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Lets dig into it and see what we can uncover. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. Mexico: (01800) 904 89 00. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. Manufacturing specifications are subject to change without notice. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. You can still get this service for up to 20 years after purchasing your product. Canada: 1-800-265-4933 Forgot your password? This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such , , SSL- . WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Copyright 2022 Samsonite. arrival, if possible, before clearing customs. Manufacturing specifications are subject to change without notice. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. Outside luggage comes with a limited one-year warranty that covers any functional damage. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Improper or incorrectly performed maintenance or repairs void this warranty. To do this, simply unscrew the wheel from the axle. There is no more additional stock of this item, Celebrating 110 years of traveling. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. If the wheels are broken, you can replace them with new ones. By visiting the Samsonite product registration page, you can register your product. | To contact them, dial a number, send an email, or visit their website. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. 2022 Samsonite IP Postal Code (Please use your local format) *. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Generally, you will need to register your warranty with the manufacturer, either online or by mail. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. In addition, the following are provided. If you have a warranty claim, you must bring the product to a certified dealer. Inspect your Product immediately after handling by anyone other than you. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Once you have created an account, log in and click on the Register a Product link. If damaged in transit, Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. warranty repairs. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. Limited Global Warranty While it can be frustrating, its actually not that difficult to fix. All rights reserved. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. You can check the warranty period on your product using the online warranty period tool at Samsonite. WebDiscover the latest Samsonite travel luggage. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. WebImprove your Samsonite experience by registering your product. If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. Product and/or in the list of Product features on our website. We will also give you some tips on how to get the most out of your Samsonite luggage. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Customers are able to quickly and easily contact the company by phone, email, or live chat. Pay for repairs if necessary. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Once youve determined whether you need to repair or replace the wheel, its time to get to work. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. *Canadian Tourister products can only be serviced in Canada. Refer to the Warranty information included in your case to determine the length of time The warranty, if is global , you may have your Product repaired at any Service Centre in the world. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. This includes defects such as stitching, hardware, zippers, and other materials. Remember me? The warranty provided herein is limited to the value of the Product. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. This way, you can save money without sacrificing quality. Samsonite customer service is renowned for its excellent support. If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. submit a claim to the transit company (which is insured against damaging your product) at the place of REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Samsonite does not offer a lifetime warranty on its luggage. Incidental and consequential damages are expressly disclaimed. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Visit our corporate site for more information. WebPostal Code (Please use your local format) * City *. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. For warranty service at a Service Centre, you will need the duly completed warranty certificate or Copyright 2023 Samsonite IP Holdings S.r.l. The Service Centre will determine whether or Inspect your Product immediately after handling by anyone other than you. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. Read and agree to the terms and conditions of the Samsonite warranty. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. Enter the product ID without spaces and press the check box. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. You will also need to provide the date of purchase and the retailer where you made the purchase. reserved. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your ext 220 (English Calls) If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. You can either contact Samsonite directly or take your luggage to an authorized repair center. Phone number (required for parcel deliveries) *. City *. Mexico: (01800) 904 89 00. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. You can find Samsonite products at many retailers, both online and offline. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Once the wheel is removed, youll need to assess the damage. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Our warranty is intended to give you specific legal rights. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty covers both new and pre-owned products. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. United States: 1-800-262-8282 It is critical to consider a few factors when claiming a luggage warranty. Does tumi luggage have a lifetime warranty? To the extent permitted by applicable law, any implied warranties are hereby excluded. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Reliable Quality And Durability: Samsonites 10-year Warranty. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Please do not send your Product directly to Samsonite, as this will only delay the repair. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Canada: 1-800-265-4933 Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. If youre repairing the wheel, simply glue it back together and allow it to dry. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Inspect your Product immediately after handling by anyone other than you. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Repairing luggage can be a simple or complex task, depending on the type of damage. In the Case Samsonite will not be liable to pay the customer the difference Manufacturing specifications are subject to change without notice. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. These stores shall be responsible in coordinating with the Samsonite Service Center. Please turn it on so that you can experience the full capabilities of this site. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. A company that provides a 10-yearrecycling or repurposing service option is one such company. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. WebOur Guarantee. limited to, the cost of packaging, shipping and applicable taxes. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in Refer to the Warranty information included in your case to determine the length of time your warranty is valid. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. This warranty is intended to give you specific legal rights. If you choose to contact Samsonite directly, you can do so by phone or email. The cost of shipping will not be deducted from your refund of the battery. - ! For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Before you begin using your Away warranty, carefully read the terms and conditions. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. Look for a label on the inside of your suitcase. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. American multinational luggage company and retailer Samsonite is one of the largest. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. The warranty provided herein is limited to the value of the Product. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Collection Statement. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. With a little bit of effort, you can easily fix a broken suitcase wheel. Inspect your Product immediately after handling by anyone other than you. Moreover, Tumi no longer offers a lifetime warranty for their products. The duration of the warranty is stated on the warranty card inside the If the zipper is broken, you can replace it with a new one. 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