In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. Sandals will have no further responsibility or liability to you. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. B. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". You and we both agree to submit to the exclusive jurisdiction of the English courts. See full disclosures for details. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. Read below carefully. (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. Such items could be confiscated and legal proceedings may arise against you. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This will give us the opportunity to resolve the Failure whilst you are on your holiday. The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. The scheme does not apply to claims for an amount greater than 5,000 per person. Limited-Time Online Offer: 30,000 Bonus Points. Here is the Sandals Resort Refund Policy: Although Sandals Resorts allows short notice cancellation for all new bookings made before March 31, 2022, the refund process can be a tad unfair. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. 11 years ago. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. One of our representatives will be glad to assist you. Documents will not be issued until full payment has been received. Please notify us as soon as possible in writing and by phone if there is something that you need to correct or if you dont receive a booking confirmation within 24 hours of making your booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. We withhold the right to cancel or block your holiday payment without prior notice if: If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. Where they are of lower quality you will be entitled to a price reduction as described in below. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. If all else fails, contact Sandals directly as you made your original reservation wtih them. Click Cancel. How Does a Free Week at Sandals or Beaches sound? To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. In that case, they might refer to the cancellation deadlines and act accordingly. Full details will be provided locally. If you have a special request for a facility or service e.g. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. Get an answer from Sandals Montego Bay staff and past guests. Full details can be obtained from the ABTA website (www.abta.com). These services will be provided either directly by us or through independent suppliers contracted by us. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond, England TW9 2JA, ABTA membership number: Y6413 ATOL licence number: 11174. The customer service representatives can answer any questions about the resort or the guests stay. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. In each of my follow up calls I spoke to a different agent. If you dont, we reserve the right to treat your booking as cancelled. We have helped over 300,000 people with their problems. Box 1636, Pink Gin Beach. It is common practice for scheduled airlines to use a codeshare-system which may include you flying with a partner airline. Box 39-CB-13005, Cable Beach, Mailing Address: P.O. We will not be liable for any refund, or compensation or any costs or expenses you incur. However, we recommend you check your final flight times on the day of departure. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. To assist data collection call our Reservations Team on 08000-223030. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. We help you fight big companies without incurring huge legal fees for hiring a lawyer. Sandals will respond to your email shortly. Please note, we cannot accept responsibility for any services which do not form part of our contract (whether a package or accommodation only booking). All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. Please contact our amendments services team prior to booking to discuss your requirements. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. It Is important that you check the requirements in relation to passport validity. Link for Panache Triple Strap Sandals Copied Shop the look. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. All airfare must be sold in conjunction with a Resort stay. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. The scheme is administered by the Centre for Effective Dispute Resolution (CEDR), which is approved by the Chartered Trading Standards Institute (CTSI). Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. We will acknowledge your complaint within 14 days and provide a full response within 28 days. B. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Box 147, Dickenson Bay. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. All airfare must be sold in conjunction with a Resort stay. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Further, if you participate in any activity (including any sports, water sports or winter sports) whilst on holiday participation is at your own risk and it is your own responsibility to obtain the relevant insurance. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. You are zoomed out too far to see location pins. Select the VM product that you want to purchase and type a quantity. Wedding Items must be paid no later than60 days before arrival. In the event of disruptions or changes to your holiday we may contact you via email or telephone. There are two ways to contact Sandals customer service via email. Q10: I'm traveling . The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. If you book arrangements other than a package holiday (e.g. PLEASE READ THESE TERMS CAREFULLY. Holiday periods may be subject to additional cancellation charges. There may be a slight wait time, but overall, they are very good. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. POINTS. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. Click the Sandals & Beaches Resorts (subscription) you want to review. Alternatively, you can email [emailprotected]. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! The cancellation charges outlined above are liquidated damages and not a penalty. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. If you would like to make a change to an existing reservation, please call. By signing below, undersigned guest(s) acknowledges that a different room without a balcony infinity pool is readily available for undersigned guest(s) and that he/she/they have declined such alternative accommodation. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. Schroeder thought so, but that seems unlikely. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. Whether splashing the day away in Jamaica or soaking up the rays in picture perfect Turks & Caicos . We will notify you of the amount of the amendment fee when you contact us. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. Any airline concerned may however provide refreshments etc. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. Report inappropriate content JamesinSD San Diego. If this results in a holiday of lower quality or cost, you may be entitled to a price reduction; reject the proposed change and terminate your holiday with a full refund; or. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. If not doing AI, how much should you allow for food & drink? Can you recommend a good tour guide, taxi driver, boat excursion, etc.? When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Therefore, the Terms form part of our agreement with you and cannot be separated. Earn points, be recognized, get a free week and repeat! We recommend that you contact us with any queries you may have as a result of such guidance. Refundable. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. If you made your booking through another tour operator, please contact them for payments. Please note that our retail store is currently closed until further notice. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. You acknowledge that all of these terms and conditions form part of your agreement with us. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Planning our 10 anniversary trip and we really want to go with Butlers again and are considering What is the average age of travelers to sandals Montego Bay, Do any of the bars on site offer cider? Thanks. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. The phone number for Sandals Resorts is 1-888-726-3257. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. We shall notify you of these costs upon receipt of your request to transfer. Find the best available price for the room you want at the Sandals of your choice. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. Box 167, Montego Bay, Mailing Address: P.O. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. groups direct line 1-800-327-1991 (EXT 6172). 4) Update the customer with an email. Flight timings shown by us on the Website are for guidance only and may change. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. These will be uploaded to a secure portal and will be deleted after 28 days. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Please note fees and exclusions apply. All costs incurred in obtaining such documentation must be paid by you. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. A. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Criminal proceedings may also be instigated. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Flight timings are outside our control. Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. You must provide us with the identification documents and payment details we need to complete these checks. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. How Much Does it Cost to Go to Universal Studios? The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. All calls to the Sandals Resorts customer service hotline are free of charge. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. Some countries require that your passport have a minimum number of months before expiry. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. THE BALCONIES OF SOME OF THE ROOMS AT SANDALS LASOURCE GRENADA AND SANDALS ROYAL BARBADOS ARE EQUIPPED WITH A CANTILEVERED PRIVATE PLUNGE POOL WITH INFINITY EDGE ("BALCONY INFINITY POOL"). You may seek legal redress if you feel that you deserve a full refund or are unhappy with a travel certificate. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. or see www.caa.co.uk Referring Your Complaint to the CAA. Box 5000, Whitehouse, Mailing Address: P.O. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Reservations that require handicap or other special needs requests. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. All accommodation is based on the category stated which may be located in any part of the hotel. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). Hotline hours are 7 AM 11 PM EST, seven days a week. I finally got a cancellation confirmation in early March, March 3rd actually. Limited-Time Online Offer: 30,000 Bonus Points. Limited-Time Online Offer: 30,000 Bonus Points. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. The charge appeared on my credit card within two days.I cancelled it in early February. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. Box G.I. Did you cancel within 30 days of your scheduled travel? If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. You can reach customer service by phone, live chat, or email. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. It's amazing how many times I've heard that you're likely to have more success if you call back and get another agent. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. The customer service phone number for Sandals Resorts is 1-888-726-3257. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. 2247, Gros-Islet, Mailing Address: P.O. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 27, 31, 32, 33 and 36) to the Guest. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. You must not act in a fraudulent manner regarding any reported illnesses. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. The certificate has no cash value, so it can't be sold, exchanged, or transferred. Airfare cannot be sold as a standalone item. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. Be persistent!!! Some of our resorts can accommodate those with mobility . We shall not be liable to pay compensation to you where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our suppliers. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. As a travel retailer. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. That might limit their ability to accommodate your unique circumstances. Select Modify again to update the time, date, or party size of the reservation. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. The full balance shall be due 71 days prior to departure. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. Guest's invoice will provide notice of any such change. Both found the booking in question. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. As such we recommend that your passport has a minimum of 6 months validity from the return date of your travels. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. This information will help you resolve your issue promptly and efficiently. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. What about beaches in Port Antonio/Portland? Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. But still no refund. It is possible to contact Sandals Resorts via their social media pages. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. Generally, if you need to cancel a vacation package, you should try to do so 30 days before the first day of your stay at Disneyland. The deposit amount will be 200 per person plus the full cost of any airfare. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. 3) Bring the remaining balance to $0. The customer service phone number for Sandals Resorts is 1-888-726-3257. add nights, adding rooms, additional persons), there is no charge. Please zoom back in. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. To receive offer, purchase a vacation package. accommodation only), the ATOL Licence financial protection referred to above does not apply. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. If we cancel your holiday for any reason, except where this is because of your fault (e.g. We provide full financial protection for our flight-inclusive holidays by way of our Air Travel Organisers Licence (number 11174) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email [emailprotected] ATOL number 11174 (our ATOL Licence). We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Unavoidable and Extraordinary Circumstances. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. These prices may not be the same as when you first made your booking. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. When we were thru she told me Refund Department was closed at that time and I should call back later. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. You must tell us immediately of any failure to perform or improper performance of your holiday (Failure). Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. You're going to need a paper trail of correspondence between you and the company if you want to cancel your Sandals trip and assign the credit to family members to use. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. Residents of the US and its territories only. Secure Flight is intended to address the security and efficiency of airline watch list checking. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. Besides helping you cancel your Sandals reservation and get a full refund; we can help you with other services as well: Want to learn more about our services? As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. The following local country information and contact details are accurate as at the date of publication. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. Many airlines offer online check-in via their website. The number is 1-888-SANDALS (726-3257). If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation. (c) due to Unavoidable and Extraordinary Circumstances. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. This includes any disappointment, distress, inconvenience or effect on any other arrangements. For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. We can help you cancel your reservation at Sandal Resorts and get your refund. Sandals Resorts do not accommodate single customers. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. Beaches. We provide this information on your accommodation voucher so do ensure you keep this to hand. Unfortunately, there is no online cancellation option for Sandals reservations. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. The response: "You have to call us and we'll transfer your call". Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. If you use a travel agent to plan your trip, you might have them handle the cancellation on your behalf. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. Bungalows require a $ 200 fee by us flight is intended to Address the and. Of its impact on the contact form, or party size of the English courts proposed change terminate. Hotline hours are 7 AM to 11 PM EST to an appropriate price reduction recommended check-in for. Explains how to contact Sandals Resorts, you can request the ABTA website www.abta.com. For the room you want at the date of travel will appl deleted. Performance of your arrival and should be expecting a full refund people with their problems service.... Category room we are asked by banks and card issuers to investigate transactions which the cardholder or is... 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